Privacy and Service Policy

Who We Are

Our website address is: https://retentionnails.com. RETENTION NAILS & SPA™ is an upscale, modern nail salon in the Oakhurst Community of Charlotte, North Carolina. Founded by a medical doctor, the health and wellness of clients is of the utmost importance. Superior service, a healthy environment and an elevated nail and spa experience is our commitment. Our mission is to enhance your well-being…the RETENTION way by redefining standards of excellence in the industry.

This privacy notice discloses the privacy practices for www.retentionnails.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.


Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Accessibility Policy

RETENTION NAILS & SPA™ is committed to making our space, website content and printed materials accessible and user friendly to everyone. If you are having viewing or navigating any content or have reason to believe that any features, website or printed material is not fully accessible to people with disabilities, please notify the manager onsite, call or email us.

Appointments, Walk-ins and Cancellations

Walk-ins are welcome and depend on availability. Clients will be notified of approximate wait times at check-in. Booked appointment clients are expected to arrive on time. However, we allow a 10 minute grace period. If you are unable to keep your appointment, please contact the front desk to reschedule, otherwise your appointment will be subject to cancellation and service set as walk-in.

Payment Policy

Payment for all services are due at time of service. We accept Cash, RETENTION NAILS & SPA Gift Cards, VISA, MasterCard, American Express, and Discover. All sales are final (no returns or refunds).

Service Policy

The RETENTION of our clients is extremely important to us.  We want you to leave with more than great nails and beautiful skin, we want you to leave happy. We guarantee a pleasant and friendly visit – every time. We guarantee our gel color, acrylic color powder, and dip powder from chips or lifting for 5 days. We will gladly fix your nails within that time period for any reason. There is no guarantee on regular polish. If for any reason you are not satisfied with your service experience, please notify the manager onsite, call or email us.

Service Change Policy

Any nail length/shape/color choices you make will be shown to you first on 1-2 nails before we move on to the next. Please communicate any changes with your technician immediately. Otherwise, services will continue and you will be charged for services rendered. If you are unsatisfied with your services upon completion, please notify the manager onsite, call or email us.

Safety Policy

The safety of our guests is our number one priority. Small children must be supervised by an authorized parent or guardian at all times. Additionally, we require all clients to inform us of any medical conditions that may be a contraindication to services. RETENTION NAILS & SPA™ will not be held responsible for any accidents, injuries, lost or stolen items, and personal belongings. No animals allowed in facility, unless registered service pets.

If you feel that we are not abiding by aforementioned policies, please contact us immediately via telephone at xxx-xxx-xxxx or via email at info@retentionnails.com